Platform · Workforce management
Scheduled vs actual,
Scheduled vs actual,
settled live.
Schedule adherence in real time, synced from Tymeshift and Assembled, with idle capacity by skill and ML volume forecasts:
- Scheduled vs actual agents online, per channel
- A scheduled-activity column beside live agent status
- Messaging capacity utilization and free-slot metrics
01
Sync
Schedules flow in from Tymeshift (Zendesk WFM) and Assembled. Where no connector exists yet, import a CSV and adherence works the same.
Tymeshift · Zendesk WFM
Schedules synced
Assembled
Schedules synced
Adherence live in Qvasa
Scheduled vs actual, per channel
02
Adhere
Adherence runs historical and live, per channel and per agent. The plan and the floor reconcile in real time, not at the end of the week.
Scheduled now14
Online now13
Live adherence92.9%
03
Flex
Idle capacity by skill shows who can move right now. Capacity rules and skill swaps act on it.
Billing skill
Idle 3
Skill swap
2 agents: billing email → billing chats
2WFM connectors
LiveSchedule adherence
MLVolume forecasts
Staff the floor you actually have.
Start free, or see it on your own queues in a 30-minute demo.