Platform · Voice analytics
The phone floor, live.
50+ Zendesk Talk metrics with true speed-to-answer, abandonment, and miss rates, live queue monitoring, and AI-analyzed transcripts:
- Every call metric per phone number, schedule, and skill
- A dedicated real-time Live Talk dashboard, working inside Zendesk embeds
- Call SLAs including answer time and handle time
01
Watch
Calls waiting, longest wait, callbacks, and agents on calls, live. The Live Talk dashboard keeps the whole floor watching the same numbers, even inside Zendesk.
Calls waiting6
Longest wait2:34
Agents on calls12
02
Answer
True speed-to-answer, with first-ring answer rate and ringing acceptance rate beside it. Abandonment and miss rate show up everywhere your other call metrics do.
Answered within 60s94%
First-ring answer rate71%
Abandonment3.8%
03
Transcribe
Every call recording is transcribed, with AI decorating who said what. Transcripts flow into AI analysis and QA even when they never post back to the ticket.
Call ends · 11:42
Recording → transcription
Transcript
Speakers decorated
Fed to AI analysis & QA
Even without posting back to the ticket
50+Voice metrics
3Breakdowns: number, schedule, skill
4Call SLA types
Hear your floor in numbers.
Start free, or see it on your own queues in a 30-minute demo.