Free
- 1 Threshold Alert (Hourly)
- 1 Live Dashboard
- Standard Metrics Library
- Admin-only Users
Essentials
- Threshold Alerting (Hourly)
- Live Dashboards (up to 20)
- Standard Metrics Library
- 100 Users
- Email Support / Guided Onboarding
Professional
- All Basic Features
- API & Data Ingest (Zendesk + Sunshine)
- Advanced Metrics & SLAs
- Agent Dashboards & Team Rollups
- Messaging / Chat / Email Metrics
- Agent Status & Staffing Views
- Scheduled Exports
- Guided Implementation + Trainings
Enterprise
- All Professional Features
- AI Analytics Suite
- Minute-Level Alerting (any metric)
- Custom Workflows & Automations
- Historical Backfill
- Non-Zendesk Connectors
- Premium Support SLA
- Priority Roadmap & Feature Input
- SSO / SAML & Security Options
- Bot Analytics (Add-On)
*Bot Analytics available as an add-on to Enterprise.